Hotels.com Refuses $176 Refund for Booking Canceled One Hour Later
On July 28, 2026, I booked a stay at Miracle Istanbul Asia Airport Hotel & SPA through Hotels.com for August 4–5, 2026, totaling $176 (Confirmation #72077313669524). Realizing I had selected the wrong dates, I canceled the reservation about an hour after placing it.
I never checked in, never stayed in the room, and did not use any accommodation services from Hotels.com. Despite this, Hotels.com informed me that they will not refund any of the $176 because the booking was classified as "non-refundable." I hold written email proof from Hotels.com refusing to issue a refund despite my immediate cancellation.
Charging me the full $176 without providing any service has caused me significant financial frustration. Because of this unfair treatment, I initiated a credit card chargeback dispute through my bank and submitted all supporting documentation.
I demand that Hotels.com issue a full refund of $176 for this completely unused booking and resolve this unfair charge immediately.
Dear valued customer, We understand that you cancelled the reservation for Miracle Istanbul Asia Airport Hotel & SPA made through Hotels.com on 28.07.2026 for the dates 04.08.2026 – 05.08.2026, and that no refund has been issued. I am sorry that the support you expected regarding your refund request could not be provided. We have performed the necessary checks. We see that this reservation falls under a non‑refundable category and that the hotel offered a special discounted rate. According to the terms accepted when the reservation was created, we regret to inform you that we cannot issue any refund if you cancel your booking. We kindly ask you to review all details and the cancellation policy to avoid any issues with future reservations. If you have any questions, you can contact us. Sincerely, Customer Service Team
