I purchased a 2-night stay with reservation number 72552984872873 for May 19-21. Despite a payment of 2,332.80 TL, my card was charged 2,407.18 TL, constituting my first issue. The second problem arose when I was sent to a hotel completely different from the one depicted in the visuals. I was placed in a room converted from an abandoned storage area, a far cry from the sea-view room I had paid for—a higher-tier option with an attractive bathroom, as shown in the images. The reality was a tiny, approximately 10-square-meter room, lacking a bathtub, reeking of sewage and dampness. It was unbearable, and we had to leave after just two hours, waking up feeling sick from the smell. I entered the hotel at 23:30 and left by 01:30, completely ruining my entire vacation. When I tried to report the situation to Hotels.com, the online representative promised a phone call. Later, I received a call from an international number with someone speaking English. I requested Turkish support, but the person on the line didn't speak Turkish. When I informed the online representative, they dismissed the conversation without much concern. In short, there is no accountability—just distress. Their system is terrible. Stay away and refrain from making any purchases. I've lost my money, time, and peace of mind. Don't let others go through this. I will continue to file complaints, including through CIMER.
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...
Today, I booked a stay at Pasha Suit Otel in Tokat through Hotels.com, and I was charged ₺840. When I arrived, the property was in terrible condition, with foul smells coming from the room, making it completely unfit for staying. I immediately requested a cancellation, but they refused. I then aske...
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...
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