Dirty Villa Booked through Hotels.com, No Help from Customer Service

I am writing to share a disappointing experience we had through Hotels.com. We booked a 4-night stay at Watermill Villa & Hotel Faralya. We struggled through one night and had to leave the next day. One reason was that we didn't notice there was no air conditioning during booking. However, everythi...

I booked a stay at Blue Horizon Istanbul Hotel through Hotels.com, relying on the photos and descriptions listed on the site. What I walked into, however, was nothing close to what was promised. I was given a basement-level room—completely different from what I saw online. It was old, poorly maintai...

This website, "www.hotels.com," does not thoroughly review the room and hotel images provided by suppliers. We had a disastrous experience in Salihli, Manisa, Turkey, on September 15th, 2023, when we spent a night at TUANA HOLIDAY VILLAGE HOTEL. The hotel was extremely dirty, disorganized, and messy...

We booked two rooms for four people at Ayanya Beach Bungalows on Avşa Island through hotels.com for July 16-17. We rented Glampy tents, which were presented on the hotels.com site with luxurious photos of the hotel and rooms. However, upon entering the room, my spouse killed 5-6 bugs/pests. There we...

On September 13–15, 2025, my spouse and I stayed for two nights at Didim Beach Resort Hotel, booked through Hotels.com under travel itinerary 72066154619982, for which I paid ₺4,500 by credit card. While the room cleanliness was somewhat acceptable, the balcony was extremely dirty, and the biggest d...