Hoover Washing Machine E7 Error
I bought a Hoover washing machine (model 210AMBS 10KG Hoover), but after only three months of use, it started displaying the E7 error and leaking clean water all over the floor. In spite of the fact that a service request was submitted, no technician has shown up to address the problem, and I have been unable to identify anyone who is responsible for doing so. It is extremely aggravating that Hoover does not take responsibility for his actions and consistently fails to live up to his obligations. They give the impression of being entirely unresponsive, which leaves customers in the dark. Don't make the same mistake as I did. Avoid coming in contact with them at all costs!
Dear Consumer, We would like to extend our thanks for informing us about our products and services. You can receive support from our Customer Service at every day of the week between 09:00-19:00. Your application has been taken into consideration and the necessary actions have been initiated. Our company always operates with a 100% customer satisfaction and reliable service approach. All requests from you, our consumers, will be evaluated with great sensitivity in accordance with legal regulations and Hoover standards, and you will be informed of the results. We kindly ask you to continue sharing your thoughts about our products and services with us so that we can provide you with better service. Sincerely, Hoover Consumer Line ( )
The Service Center is also stalling, very meaningful. They tell me there is a pump malfunction. To the center, it's a mainboard malfunction. We applaud the service that diagnoses the malfunction without seeing the machine. Congratulations...
At the end of the 4th day, they came today. The drum of the machine is broken. They said they will repair it if the part arrives. The service personnel called the authorized person, and it turns out it was a user error, but they graciously said they would repair it for free. We were living in a cave before we got a Hoover anyway. We saw a washing machine for the first time and broke the drum in 3 months. Just say you use poor quality materials and be done with it. By the way, the part is supposed to arrive in 3-6 days. Once the part arrives, they will spend 2 days working on it in the service. As you can understand, I am devastated; I hope you don't go through the same situation.
Even though my complaint has not been resolved, how can it be marked as resolved? I am curious.
