Bad Customer Service and a Broken Hoover Dryer/Washer
About a half a year ago, I decided to invest in a Hoover washer and dryer combo. It experienced two separate failures. The service is either not provided at all or is delayed for several days. I have made multiple calls to the customer service line. They claim that they are working on it, but there hasn't been any progress made. A month went by during which I was unable to use the machine that was only four months old. They are legitimately causing a lot of inconvenience. I'm going to be making a formal complaint to the Consumer Arbitration Board. It's almost as if there is no after-sales service at all.
Dear Valued Customer, We would like to extend our gratitude for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can provide you with better service. You can get support from our Customer Service every day of the week between 09:00 - 19:00. Best regards, Hoover Consumer Line
