The washer we bought through Hepsiburada had a bearing and main board error within the first year. We requested service, and the technicians came, did some work as they wished, repaired it half-heartedly, and returned the device. It was faulty again shortly after, but we decided to use it until it broke down again within three months.
Now, we are requesting another service from Hoover customer services. However, they say they can't direct another service because the system automatically assigns the same service center. This service center is clearly incapable of making proper repairs. We asked customer services to escalate the issue to a supervisor or higher authority. Some representatives said to send an email, while others claimed there was no supervisor to contact.
From this experience, it seems that Hoover is doing nothing but deceiving and victimizing customers by showing the service to a few places with false statements to obtain a service qualification certificate. The other complaints on sikayetvar.com are the biggest proof of this.
My Hoover brand washer-dryer, which I purchased about a year and a half ago, has broken down multiple times. The İzmir Karşıyaka Hoover service took the machine for repairs for the third time, and it still hasn’t been fixed. Each time the machine was returned, the same issue reappeared within days, ...
I got a washer and dryer from Hoover. Before a year had even passed, it broke down, and the serviceman arrived. The part was supposed to arrive from Eskişehir, but it's been a month. After a month, the component finally came after repeated calls to them. The technician had previously indicated they ...
A month after purchase, our new Hoover washing machine stopped working. When I called in, customer service helped me get set up. Service said they would replace the power unit, but I already had a replacement lined up because the product was defective from the factory and has been giving me errors e...
About a half a year ago, I decided to invest in a Hoover washer and dryer combo. It experienced two separate failures. The service is either not provided at all or is delayed for several days. I have made multiple calls to the customer service line. They claim that they are working on it, but there ...
Comments