As a prior user of Huawei smartphones, I chose the Honor 90 model for my new phone since I trusted the company. It's been a month since I began using the item I purchased from Hepsiburada, and my charger failed. On April 29th, I happened to be in Istanbul for business, so I took the malfunctioning charger to the Kartal KVK service center. When the service center determined the charger was damaged, I expected a speedy replacement. To my dismay, the service center asked that I leave both the charger and my phone as per Honor Turkey's guidelines. I reluctantly left only the charger. Fortunately, my spouse has an Android device, so we're using their charger. The charger has been in the procurement process for two weeks. It is unacceptable for a firm that runs such extensive advertising campaigns on social media and e-commerce platforms to not have chargers in stock and disrupt its customers in this manner. While I appreciate that the legal timeframe is 20 business days, in today's environment, a company that can't get a charger for a damaged gadget within two weeks has no chance in the present competitive landscape. I hope the authorities take note of this and direct some of the advertising revenue to the technical assistance department. Have a good day.
I purchased an Honor 90 brand and model mobile phone from Hepsiburada. Due to a hardware issue, I submitted it to the authorized KVK service in Izmir. After 20 business days, they still claim to be waiting for a part, rudely expressing this to me. Honor customer service apologized and promised a res...
I bought an Honor 90 model phone just before New Year's. On the third day, the phone fell and the front camera shattered. The following day, I brought it to KVK, and they provided me with a repair quote of approximately ₺2500. I made the payment right away, but unfortunately, they didn't have the sp...
On September 23, 2025, I purchased an Honor 400 smartphone from Hepsiburada. Shortly after, I experienced an issue with the charging port, which had a loose connection. While searching online for an “Honor service center,” I found one claiming to be authorized, located in Ritim AVM, Maltepe, Istanbu...
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
I gave my Huawei smartphone to the authorized service center for a battery replacement. However, they returned it with the battery changed, but the phone was unusable. We gave it to them a second time, and when we got it back, it was still not working. We returned it a third time, and they demanded ...
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