Honor 90 Charger Supply Delay

As a prior user of Huawei smartphones, I chose the Honor 90 model for my new phone since I trusted the company. It's been a month since I began using the item I purchased from Hepsiburada, and my charger failed. On April 29th, I happened to be in Istanbul for business, so I took the malfunctioning charger to the Kartal KVK service center. When the service center determined the charger was damaged, I expected a speedy replacement. To my dismay, the service center asked that I leave both the charger and my phone as per Honor Turkey's guidelines. I reluctantly left only the charger. Fortunately, my spouse has an Android device, so we're using their charger. The charger has been in the procurement process for two weeks. It is unacceptable for a firm that runs such extensive advertising campaigns on social media and e-commerce platforms to not have chargers in stock and disrupt its customers in this manner. While I appreciate that the legal timeframe is 20 business days, in today's environment, a company that can't get a charger for a damaged gadget within two weeks has no chance in the present competitive landscape. I hope the authorities take note of this and direct some of the advertising revenue to the technical assistance department. Have a good day.