Touch ’n Go eWallet Charged by Hong Kong Quxin Technology

I am a Touch ‘n Go eWallet user in Malaysia and today I noticed an unauthorized deduction of RM10 from my eWallet balance. In my transaction history, the payment appears under the name “Hong Kong Quxin Technology Limited”, but I have never used, subscribed to, or knowingly approved any service or purchase related to this merchant. I did not authorize this RM10 transaction in any way and I am concerned about the security of my Touch ‘n Go eWallet account, as I do not know how this company managed to charge me. Until now, I have not contacted your customer service, and I am reaching out through this complaint to have the matter handled officially and urgently. I kindly request that you immediately investigate this unauthorized transaction, provide a clear explanation of how this charge occurred, and arrange a full refund of the RM10 to my Touch ‘n Go eWallet. In addition, I ask you to block and prevent any future charges by “Hong Kong Quxin Technology Limited” or any related parties to protect my account from further unauthorized deductions. I expect this issue to be resolved as soon as possible and I would like to be informed in writing of the investigation result and the actions taken to secure my account.