Hong Kong QuXin IQ Test Unauthorized Charge

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Maria
February 19, 3:18 pm
305

I recently discovered an unauthorized charge related to an IQ test from a company called Hong Kong QuXin Technology Limited. On 19/02/2026 at 10:27:02, an amount of RM 26 was deducted from my Touch ’n Go eWallet balance in Malaysia without my clear consent or understanding of any subscription. In the transaction details, it appears as a payment to “Hong Kong QuXin Technology Limited” with the description “IQ Test,” Wallet Ref 2026021910110000010000TNGOW3MY171053561798049 and Transaction No. 20260219190000000000000820001213045. I do not know the exact name of the app or product, and at no point was I clearly informed that money would be taken from my account or that I was entering into a paid subscription. I consider this charge to be unauthorized, as I did not knowingly agree to any recurring or paid service. I request that any subscription or service related to this IQ test be cancelled immediately and that the full amount of RM 26 deducted from my Touch ’n Go eWallet be refunded to me. If, for any reason, a refund is not possible, I still insist that my subscription be cancelled without delay and that no further charges be made to my bank account or my Touch ’n Go eWallet under the name of Hong Kong QuXin Technology Limited or any related entity. I kindly ask you to review this transaction, confirm the cancellation of any subscription associated with my details and provide written confirmation of the action taken.

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Nadhirah
Nadhirah

I am a Touch ‘n Go user and I have noticed a recurring monthly auto-debit on my account from “Hong Kong Quxin” for a subscription that I do not want to continue anymore. These subscription charges have been appearing monthly and the last one was about three months ago. I do not recall clearly authorizing or continuing this subscription and I have not yet been able to cancel it from within the app. I have also not contacted customer service before this, so I am now seeking help through this complaint. I request that the Hong Kong Quxin subscription linked to my Touch ‘n Go account be cancelled and that all future auto-debits be stopped immediately. I would like written confirmation that the subscription has been successfully unsubscribed and that no further deductions related to Hong Kong Quxin will occur from my Touch ‘n Go balance.

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