Holiganbet User Blocked - Withdrawal Completely Restricted

I would like to share the serious issue I am experiencing with my Holiganbet account. I have been using this site for a long time without any problems, and I have never had issues with deposits or withdrawals before. However, for the past 12 days I have been facing major difficulties. The money I deposited 12 days ago was reflected in my account only today, but now I cannot withdraw it. Withdrawals from my account are completely blocked, and I also cannot access or play live games or slot games on the site. When I try to place a bet, the system displays a “user is blocked” warning. I have approximately ₺2,000 in my account, and I can neither use nor withdraw this amount. I contacted live support many times, but each time I received evasive responses such as “we will call you tomorrow” or “we will call you shortly,” yet no one has called or provided any written explanation. Despite hearing the same promises for 12 days, no concrete action has been taken, my account has not been reactivated, and the withdrawal restriction has not been lifted. I request that I be contacted by phone tonight with a clear and detailed explanation of why my account is blocked and the reason behind the “user is blocked” warning, that my withdrawal restriction be urgently removed, and that all necessary steps be taken immediately so I can withdraw the ₺2,000 in my account without any issues. I ask for my grievance to be resolved urgently and for a prompt response.