Betnano Blocked Me from Using Bonuses and Won’t Let Me Bet

I recently deposited ₺2,000 into my Betnano account, fully expecting to enjoy both the betting and slot sections of the site. I later learned that I was excluded from receiving bonuses, which I can accept. However, what I can’t accept is the fact that I’m also unable to place bets or play slot games at all.

Every time I try, the system prevents me from participating, despite having a valid balance. I contacted live support multiple times, and they keep repeating that I’m allowed to play—but nothing changes. The restrictions remain in place, and I’m left with unusable funds just sitting in my account.

This situation is unacceptable. If you're going to exclude someone from bonuses, fine—but blocking actual gameplay without explanation is completely unfair. I didn’t receive a warning, notification, or reason for this restriction, and now my deposit is practically frozen.

I demand an immediate resolution. Either allow me full access to the games and betting options I paid for, or refund my deposit. Betnano, you need to treat your users with transparency and respect. This kind of treatment drives people away from your platform.