On New Year's Eve (December 31, 2024), my girlfriend and I stayed at the Holiday Inn Şişli on Halaskargazi Street. We were informed that we could check out by 12:00 PM on January 1, 2025. Since we returned late from New Year's celebrations, we decided to extend our stay for one more night.
At around 7:00 AM, I called the front desk and asked them to extend our booking, explaining that we were exhausted and needed sleep. I also clearly stated that I would come down to the reception and pay for the extra night once I woke up. However, at 12:00 PM, the receptionist called my room, demanding payment immediately. I told them again that I was still sleeping and would pay once I woke up.
Then, at 2:00-3:00 PM, they called again, asking if I would come down to pay. This was incredibly frustrating! I went to the reception and told them, "I am not some scammer running away without paying! Why are you constantly calling and disturbing my rest?" We came to this hotel to relax, not to be harassed over payment.
This whole situation was humiliating in front of my girlfriend, making us feel like we were trying to avoid paying, which was absolutely not the case. Is this how Holiday Inn treats guests? Calling them multiple times while they are resting just for payment? My ID was already on record, my reservation was confirmed, and I made it clear that I would pay.
This was the first and last time I will ever stay at Holiday Inn. Guests should not be treated like potential scammers on New Year's Day when they are simply trying to rest. I am extremely disappointed and expect Holiday Inn to review its policies regarding how they treat paying guests!
On July 8, 2024, my fiancé, mother-in-law, and I checked into Beylikdüzü Hilton after prepaying for two separate King Rooms for one week. Despite booking double occupancy rooms, the receptionist claimed the rooms were priced per person and demanded an additional ₺800 per night for me as the second g...
Dear Hotel Management, On October 7, 2024, I stayed at Holiday Inn Express Ankara Akyurt, booking through Hotels.com. Upon arrival at the reception, the staff requested my ID and credit card for authorization purposes. I arrived at the hotel around 11:30 PM, exhausted, and handed over my card befor...
On December 16, after midnight, I checked into Holiday Inn Express Altunizade, Istanbul for a one-night stay, paying in full upfront. However, shortly after entering my room, I received news of a family medical emergency. I only had a phone conversation and drank half a bottle of water before I had ...
Between September 2 and September 5, 2025, I made a reservation for a 3-night stay at the Hilton DoubleTree Hotel in Kuşadası. I booked through my Hilton Honors account and paid ₺10,000 in cash at the reception by transferring it to the hotel’s IBAN account. I covered the remaining amount with my Hi...
We stayed at the Sheraton Istanbul Ataköy Hotel for 2 nights starting January 17. Upon check-out, we were suddenly asked to pay an extra ₺8,000, even though this charge was never mentioned anywhere during booking or check-in. We were assured this amount would be refunded immediately after check-out....
Comments