I purchased Holafly’s 9-day unlimited internet eSIM for North Cyprus (Order ID: E12227874), expecting stable service during my stay. Unfortunately, from the moment I arrived, the connection was weak and kept disconnecting frequently. Despite following all setup steps, I could barely use the internet, and by the 5th day, the service completely stopped working. My phone couldn’t connect to any local carrier—neither automatically nor manually.
I contacted Holafly support multiple times. Although I followed all instructions carefully, the issue was never resolved. Eventually, I requested a replacement activation code to reinstall the eSIM, but no code was ever sent—even after waiting an entire day. I’m now unable to use the remaining service days I paid for, and my entire 9-day purchase has gone to waste.
I’ve already informed customer service, but I’m extremely disappointed with the product quality and support. I request a full refund for the unused and faulty service. Holafly must take responsibility for delivering a product that failed entirely during travel.
On October 3, 2025, I purchased an eSIM from Holafly for use in Abu Dhabi, United Arab Emirates (Order No: 8REKU8LPA / E15343863) using my email z*********@gmail.com**. The total amount paid was €19. From the moment of purchase, I was never able to use the eSIM. My device constantly displayed a “In...
I purchased an eSIM from Holafly for my trip to Spain, expecting seamless internet access during my stay. However, the eSIM never worked—not even once. I followed all the setup instructions carefully, but I couldn’t connect to any network. I attempted to delete and reinstall the eSIM, hoping that mi...
I purchased a Türkiye eSIM from Holafly, order ID 3228, for a 20 GB plan with a payment of 45.00 ₺ using Visa ending in 8377. I followed all installation instructions, including scanning the QR code and entering the SM-DP+ address and activation code manually. Despite this, the eSIM never activated,...
I bought an international eSIM data plan from Holafly for my recent vacation abroad. I followed all the setup instructions exactly and installed the eSIM properly on my phone. However, the internet either didn’t connect at all or briefly showed LTE for a few seconds before dropping again. I needed a...
I purchased an eSIM from Holafly.com, successfully installed the application, and followed all activation steps. However, the network never connected — I had no signal at all. I contacted Holafly’s technical support, and while they did provide assistance, the issue remained unresolved. I then reque...
Comments