Halalbooking Lists Alcohol-Serving Hotels in Misleading Halal Search Results

As a customer, I specifically use the Halalbooking platform to search for alcohol-free hotels that align with my preferences. Today, while searching for La Veranda Villas in Kumluca, I noticed that your site lists properties serving alcohol alongside those expected to follow a halal and alcohol-free concept. As seen in the attached screenshot, despite explicitly offering alcohol service, this hotel appears on Halalbooking.

For a platform claiming to offer halal-concept services, featuring properties that serve alcohol in the same manner as halal properties causes a major breach of trust for users who choose your site specifically for alcohol-free options. Anyone without alcohol restrictions can easily use other platforms; travelers choose Halalbooking precisely because they care about this detail. Disregarding such a core requirement strikes me as both thoughtless and misleading to consumers.

Furthermore, reaching customer support by phone to explain my concern proved impossible, as I could not access a reliable channel for Turkish-language communication. As a result, I am forced to express my disappointment and distrust here.

I expect Halalbooking to strictly enforce its halal and alcohol-free criteria, completely stop featuring hotels that serve alcohol under these categories, and urgently review its current listings. I demand that all properties misleading users in this manner either be removed from the platform or clearly labeled as serving alcohol. In addition, I request an accessible Turkish customer service phone line and prompt, detailed responses to complaints like this one.