Xolvie Resolution Specialist November 07, 4:18 pm
If you were charged twice by Halalbooking, the first step is to review your booking confirmation and card statement to confirm the duplicate charge — their terms state that payments may appear from both the agent and supplier.
Next, contact Halalbooking’s Customer Services via [email protected], clearly stating your booking reference, transaction dates and amounts, and requesting reversal of the extra charge.
If Halalbooking does not respond or refuses reimbursement, contact your card issuer or banking institution and file a charge-back dispute for the duplicate payment under “unauthorised or incorrect charge”, providing screenshots of the duplicate transaction and your correspondence with Halalbooking.
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
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