I downloaded four photos through iStock’s free trial and forgot to cancel the subscription afterward. As soon as the subscription renewed, I contacted customer service to cancel it and request a refund. They canceled the subscription (they claimed they normally charge for all remaining months but “as a favor” they did not do so) and informed me that they would not issue any refund.
The message sent by iStock states that the free trial is actually the first month of an annual subscription, that users have the opportunity to cancel the trial at any time during that first month, and that a reminder email is sent two days before the trial period ends. However, after checking my email, I found no reminder email whatsoever. They also stated that, according to their refund policy, charges that have already been billed cannot be refunded.
I completely reject this response. They are misleading customers and profiting from forgotten subscriptions. I demand an immediate refund. I will also file complaints with CİMER and the Consumer Arbitration Board.
I signed up for a 1-month free trial on iStockPhoto, but when I tried to cancel before the trial ended, I couldn’t find any cancellation option on their website. Instead, once the trial period expired, they automatically enrolled me in a 1-year paid subscription and started charging my credit card $...
I initially signed up for an iStock free trial and later agreed to continue with a 12-month paid subscription. However, despite only downloading 5 images, iStock is now attempting to charge me an excessive $360. To make matters worse, when I tried to cancel my subscription, I was informed that I wo...
I signed up for iStockphoto’s "first month free" trial, providing my credit card details as required. However, without downloading a single image, they forced me into an annual subscription and charged me $14.90 (₺434.93) for the first month. When I disputed the charge, they hid behind their terms a...
On January 12, 2024, I subscribed to iStockphoto's free trial. Near the end of my trial, on February 7, I received an email reminding me to cancel before the trial ended, but it did not specify the exact expiration date. On February 12, the exact day my one-month trial ended, I logged into my accoun...
I signed up for an iStock free trial, but I never used the service. Despite this, iStock is now forcing me into a paid subscription and refusing to cancel my membership. I find it unacceptable that after a trial period, users are automatically charged without clear cancellation options. I do not wa...
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