I made a reservation through HalalBooking for Miaad Al Majd Hotel in Mecca for the dates November 25 – December 6, 2025 (Reservation No: 2123852). Relying on the “Best Price Guarantee” stated on your platform, I completed my payment of approximately $493. However, I later found the same accommodation and conditions listed on another website for 3 k less, yet no refund was issued for the overpaid amount.
Following this, I contacted HalalBooking’s customer service both by phone and email. Unfortunately, I did not receive any positive response or clear explanation. Even though I was told that “you will be contacted”, no one followed up on my case.
The failure to uphold your “Best Price Guarantee” policy has seriously undermined my trust in the platform and has caused me financial loss.
I request that the difference in price be refunded to my credit card and that this situation be clarified and resolved promptly.
I made a reservation through HalalBooking for Moncher Hotel for the dates September 14–16, 2025 (Reservation No: 5125513). However, my reservation was canceled without any prior notice or explanation. When I noticed the cancellation, I tried to contact HalalBooking customer service by email, phone,...
On October 27, 2025, I made a reservation through HalalBooking at Four Points Flex by Sheraton, Ankara, for the nights of October 28–29, 2025 (Reservation No: 6178262). I completed the payment by credit card. However, I later found the same room and conditions listed on Agoda for a lower price of $...
Hello, With reservation number 5236002, through the HalalBooking app I made a payment of approximately $635 for a 5-day, 4-night stay at the Algora Halal Hotel. However, due to misleading and inconsistent information, photos, and promotions about the hotel displayed in the app, I was forced to leave...
To Whom It May Concern, About a month ago, I made and paid for a reservation through HalalBooking.com. However, when I recently checked the same reservation on your website, I noticed that the current price is lower due to a discount. Following this, I contacted your customer service team via your...
On October 31, 2025, at 4:30 p.m., I checked into Çamlıdere Thermal Hotel through a reservation I made on HalalBooking (Reservation No: 4959846). During my short stay, I found that the meals and complimentary offerings were inadequate, there were no available activities within the hotel, and overall...
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