I bought a suitcase from Guess's online store, but it's been a whole month and my order still hasn't shown up. Even after trying to reach out to them through email several times, I still haven't heard back from them. Considering your company's lack of responsiveness, I'm having second thoughts about making any future purchases. If you have a website, it's important to make sure that customers are well-informed or given a heads up about any delays. I think it's really unfair how customers are being treated.
I placed an order with Guess three days ago, and I’m still waiting for it to be shipped. Before purchasing, the site clearly stated that the order would be shipped by the next day, which influenced my decision to proceed. However, that promise has not been kept. When I contacted the seller for an u...
I placed an order on Guess.com over 10 days ago, yet I have received no shipping confirmation or update. The website clearly states that orders are shipped within 2-3 days, and customers will be informed via email. However, I haven’t received any communication at all. There’s no contact number avail...
I made a purchase through the Guess online shop on March 14, but I haven't heard anything about my order. I called customer service, but we couldn't understand each other because I don't speak English very well. I also sent an email, but I didn't hear anything back. I can't even find out where my or...
Hello, Guess. I ordered a bag from your EU website, and although it’s been 15 days, there has been no progress in the shipping status. The tracking information still only indicates that it will be sent to Turkey, but it never updates beyond that. Seeing similar complaints from other customers makes ...
Months have passed since my initial order with Guess on November 13, 2022, and I'm still waiting for both the product and the refund. In spite of assurances to the contrary, I have yet to receive my promised refund. I have contacted the company via email but have received no response or made any hea...
Comments