I bought my Guess brand wallet from Izmir Optimum Guess store in Turkiye. The condition of the product is as attached. I took it to the store, but when I bought the wallet, they said they couldn't help because Optimum Guess, which was a regular store, turned into an outlet store. I also contacted customer service. We had e-mail traffic with Ms. N**. They offered me the following offer: "A coupon of 15% of the price of the product you bought from the store will be created, which you can use only on Guess. EU. In addition, a 15% discount code will be sent to you." But Guess. EU website shopping takes place abroad. I could not understand what they wanted to do by presenting a funny figure like 15 percent to me. What is the point of making such an offer when there is already an 18 percent tax on online shopping? I trusted and bought a wallet from your brand, it was shattered. It gives me a gift of 71.85 TRY when calculated over the product price. 71 TRY! When I bought the product, this product was 479 TL on 08.07.2022. Inflation like when I bought it? Dollar? Euro? If you had given me this 71 TL discount at that time, it would have worked for me. What about now? I guess I don't even need to write down the price of the cheapest wallet on Guess right now. I have no expectations from you. I just want to point out that I am very disturbed by his attitude and behavior. We don't need your charity. Oh, from now on, I will not recommend myself or any of my family to buy anything from Guess. Thanks.
On November 30, I ordered two bags from the Guess website (tracking number: CU031341631DE). Since the items weren’t available in Turkey, they were shipped from Germany. I specifically chose "Duty Free & Fast Delivery" to avoid customs fees and ensure quick delivery. However, it’s been over a month, ...
I bought a Guess bag, and after a year, it started falling apart at the edges. I sent it in to get fixed, and they said it's okay to bring it back. I bought the bag for ₺2000 last year, but it originally cost around ₺3500. So, basically, they're telling me that I have two options. I can either get t...
In February 2021, I purchased a rose-colored Guess watch, and within a month, the coating started peeling off. After five months, I sent it to the technical service. Just a week after its return, the coating peeled off again. Frustrated, I sent it back for the second time, facing the same issue. I c...
Hello, Guess. I ordered a bag from your EU website, and although it’s been 15 days, there has been no progress in the shipping status. The tracking information still only indicates that it will be sent to Turkey, but it never updates beyond that. Seeing similar complaints from other customers makes ...
On May 12, 2025, I ordered a memory card from AliExpress. About 15 days later, I received the package—only to find that the seller had sent a USB flash drive instead. When I contacted AliExpress customer service, communication was nearly impossible. They were using a poor translation tool, respondin...
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