We bought a Grundig 65 GHU 7505B TV from Vatan Computer, and it was said that the free installation apparatus was included. However, when the Grundig service team arrived, they made numerous excuses to avoid mounting the TV on the wall. When we later requested the free apparatus for the device, which we had to place on the coffee table, they charged a fee. Despite calling multiple times and filing complaints, they closed them as if the issue was resolved and marked them as positive outcomes. Then, as if mocking us, they sent a plastic hanging apparatus to our home and claimed their team had forgotten to install it. I believe they take back materials they don’t use during installation. The service network is extremely poor, and they fail to provide any customer satisfaction. Even when we requested a return, they kept redirecting us to different departments. Do not deal with the Grundig brand, the service is terrible, and the employees are even worse.
Four months ago, I purchased a 165-inch Grundig TV from Vatan Computer and used it for three months. One evening, after watching a movie, I turned off the TV and went to bed. The next morning, while I was at work, my spouse called to inform me that lines had started appearing on the TV screen. I imm...
I purchased a 65-inch LG TV, and Vatan Bilgisayar delivered it seamlessly to my home in a closed box. However, due to the absurd practices and pricing of the service, I couldn't call for installation. I want to install the TV with a movable wall mount, but they demand an extra ₺1000 for it. When I o...
The Grundig 65 GHQ 9500 model TV I purchased four days ago was delivered to me. The service team came and mounted it on the wall. We asked them to test the TV, but they said they never encountered any issues with this model and left without running a test. Later that evening, while watching TV, we n...
I purchased a Grundig 43gff6950 43-inch 108cm Android TV from Vatan Bilgisayar on October 13, 2022 (212 Power Outlet AVM - 2nd floor, see attached receipt). The TV has been experiencing signal loss and malfunction since the day it arrived. The first service visit resulted in a part replacement, resu...
On December 30, 2024, I purchased the Grundig 55GHU7505B TV from the Altus Temizler store in Kütahya. However, I was dissatisfied with both the picture and sound quality and requested a return within one week, as allowed. The service team visited my home, performed an inspection, and asked for my IB...
Comments