I purchased a 65-inch LG TV, and Vatan Bilgisayar delivered it seamlessly to my home in a closed box. However, due to the absurd practices and pricing of the service, I couldn't call for installation. I want to install the TV with a movable wall mount, but they demand an extra ₺1000 for it. When I objected, they refused to install it on plasterboard or brick walls, insisting on a cliché installation. Consequently, I can't get my TV installed. I chose LG for its quality, but now I deeply regret it. When I called customer service, they claimed that according to the procedure, fixed mounts are free, but movable mounts are chargeable. Is it normal for a service to charge as much for a movable mount as a service visit? Is it normal for them to complicate matters when you raise objections? Despite multiple calls to LG customer service, they provided no solutions and claimed they couldn't comment. I request assistance in resolving this matter.
I purchased an LG Oled65Cs3 model TV from the Vatan store in Elazığ for ₺65,000. From the first day of installation at home, the TV failed to deliver clear picture quality and displayed a blurry image. I reported the issue to the Vatan store on the same day. When the service technician came to inspe...
Before getting married, we purchased an LG TV from Teknosa. I contacted LG Turkey and learned that I could get installation later. After that, without my request, an authorized service technician came, checked the TV to see if there was an issue, and then put it back in its box, without performing t...
LG OLEDC54 65-inch 4K OLED evo Smart TV was defective from the moment it was installed. Even though the product was only 10 days old, Vatan Bilgisayar refused to honor the 15-day unconditional return policy. LG service did not even come to my home, and customer support was unhelpful. This was my exp...
My LG TV turned out to be a huge mistake. My 79-inch LG TV broke down on June 6, 2023, prompting the LG authorized service to intervene. The problem was with the mainboard, which required replacement. They stated that they would check the stock and, if available, perform an in-home replacement due t...
Our LG washing machine broke down over the weekend. I called LG several times and requested repairs. When I called customer service today after returning from the holiday to find out the situation, they told me that they could not reach me and that they even came to the house, but no one was there. ...
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