I booked an Istanbul–Amsterdam flight through Booking.com, which redirected me to Etraveli for ticketing. After purchasing the ticket, I realized I needed to change the flight time the same day, so I called Pegasus directly and canceled the ticket. I immediately rebooked with another company for a different time.
Pegasus confirmed the cancellation was processed promptly and said the refund would be issued within a week. However, more than 15 days passed and I received nothing. When I contacted Pegasus again, they told me they had already refunded the amount to Etraveli and that it was the agency’s responsibility to transfer the money to my account.
Since then, I’ve contacted Etraveli repeatedly. Each time, they told me the refund would reflect in my account within 10 business days. It’s now been 4 months since I canceled my ticket back in November, and still—no refund. I've done everything right and followed up continuously, but I feel completely ignored and financially mistreated.
I demand that Etraveli refund my money immediately. This level of service is unacceptable, and I will escalate this issue legally if necessary. I will also make sure to warn others not to trust their services.
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
I booked my flight through Gotogate with Pegasus Airlines, only to find out that my original ticket was suddenly canceled. When I reached out, I was told the cancellation was due to “technical reasons” and that Pegasus had not been paid for my ticket. Instead of assisting me or offering a proper reb...
I tried to cancel my Cidde–Istanbul flight, which I had booked through GoToGate.com (Order No: 1052-971-112). However, the process turned into a nightmare. GoToGate told me to contact the airline directly, while the airline insisted that any cancellation had to go through the agency. I called both ...
For my trip under order number 1050-682-714, I had to cancel the ticket for my child under the age of 2. I personally contacted Pegasus Airlines and successfully processed the cancellation. Pegasus refunded a total of €42 for the infant ticket. However, GoToGate only informed me via email that they...
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