On October 13, I submitted a refund request for my flight ticket with order number 1096-461-864. I was informed that, after deducting the service fee of $41, the remaining balance would be refunded to my bank account within 15 days. However, despite the time that has passed, I still haven’t received any refund.
During this process, I contacted Go to Gate customer service, and I was told that all necessary steps had been completed and that they were waiting for the airline to process the refund. I was not asked to provide any additional documents or take any further action. I made the payment by credit card, and I still have my invoice and payment receipt.
It’s now been almost three weeks, and I am still waiting for my refund to be completed. I kindly request that the remaining amount of my ticket be refunded to me as soon as possible.
I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-658-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to ...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I canceled my ticket through Gotogate on June 26, and as of today—13 days later—I still haven’t received any refund. Their customer service keeps giving me conflicting answers. One agent told me the refund was issued on July 1, but no funds have reached my bank account. I'm constantly checking, and ...
We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
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