Go to Gate Flight Ticket Refund Stuck for Weeks

November 4, 2025 5:38 PM76

On October 13, I submitted a refund request for my flight ticket with order number 1096-461-864. I was informed that, after deducting the service fee of $41, the remaining balance would be refunded to my bank account within 15 days. However, despite the time that has passed, I still haven’t received any refund.

During this process, I contacted Go to Gate customer service, and I was told that all necessary steps had been completed and that they were waiting for the airline to process the refund. I was not asked to provide any additional documents or take any further action. I made the payment by credit card, and I still have my invoice and payment receipt.

It’s now been almost three weeks, and I am still waiting for my refund to be completed. I kindly request that the remaining amount of my ticket be refunded to me as soon as possible.

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