I purchased a 12-month program from GoStudent and made my payments regularly for about six months. However, I stopped making payments for a while because my lessons had piled up. In September, I contacted customer service, but four days ago I was informed that my account had been permanently closed due to missed payments. My account number is 8820.
Since my account is now closed, I can no longer access my accumulated lessons or use them. When I reached out to customer service again, I was told that I would need to register as a new student at the current pricing and that my remaining lessons would be considered a “gift.” This response left me both disappointed and feeling deceived, as no customer representative had ever informed me that my account would be permanently closed after three months of non-payment.
I have the payment receipts for all the installments I’ve made on this online platform. My expectation is to be allowed to use my remaining lessons and continue from my existing account by paying the outstanding balance. I request that this issue be resolved promptly and fairly.
I started a membership with GoStudent for a 16-lesson package. After my commitment period ended, I requested to cancel my membership. Initially, they offered me the option to pause my account, but I refused and clearly stated that I wanted to cancel. Despite this, starting from July, payments have c...
We currently have 6 unused lessons left on our GoStudent account, all fully paid for. However, the platform has blocked our access, falsely claiming that we haven't made a payment. This is a complete lie, and it’s outrageous to be treated like this after fulfilling our financial obligations. Previo...
In 2022, I purchased a 2-year package from GoStudent for my daughter, which included two lessons per week. I made a full upfront payment of approximately ₺54,000 via credit card. My daughter took lessons for one year, and in September 2023, due to our relocation, I contacted the company to request t...
Last year, we signed up for a 9-month membership with GoStudent, which was supposed to end in late May. However, without informing us, they automatically renewed our subscription and have been charging our credit card for the past 6 months, even though we haven't taken a single lesson. Now, when I t...
I’ve been a member of the GoStudent English learning platform since 2023, having enrolled my son when he was eight years old. Last year, I wanted to cancel the subscription, but their team called and persuaded me to continue. They promised that even if I canceled the renewal later, I could still use...
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