We operate a phone repair service in Eskişehir, and our business is listed on Google with our official name. Recently, we noticed that a significant number of our customer reviews were removed without any warning or explanation.
These reviews reflect the genuine experiences of our customers, and they play a vital role in helping potential clients decide to choose us. It is incredibly frustrating to see hard-earned feedback just vanish, especially when we’ve done nothing to violate any Google policy.
We demand that Google reviews our case, restores the deleted reviews after investigation, and ensures that our feedback will not be arbitrarily removed again in the future. We rely on transparency and fairness—this kind of unnotified deletion damages both our credibility and business reputation.
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