On June 26, 2023, I rented a car (2023 Renault Captur) for 7 days. Unfortunately, I lost the car key on July 1, 2023. I immediately contacted the rental company and spoke with Ms. S**. She informed me that I would have to wait until Monday for the main office to respond and that they couldn't do anything else. Despite claiming to provide Corporate services, they offered no assistance and asked me to wait until Monday. As a working individual, I requested them to send me a spare key or arrange for a replacement car. Despite having a Premium roadside assistance package, they only managed to bring me a spare key on July 4, 2023, along with a substitute car, a manual C-Elyse, instead of the SUV automatic vehicle I had paid for. Reaching the company's headquarters or authorized personnel is nearly impossible, more difficult than contacting the Presidential Office. The phone numbers listed on their brochures and website are invalid! I'm serious. When you call the roadside assistance number, it's out of service! You're left stranded. Neither their headquarters nor their Sabiha Gokçen branch responded to my calls or reached out to me from Monday to Tuesday, leaving me in distress. It's as if I had rented a car from their branch without having a roadside assistance package and was seeking their help! Don't waste your money on their roadside assistance package. If you find yourself stranded, good luck reaching them. After numerous calls, I discovered that the spare key was at a different branch through the courier service.
I rented a car from the Enterprise Sabiha Gökçen branch on July 7, 2023. Both headlights were busted, which we discovered after they handed over the vehicle. We got stuck due to this issue on my way back at night. When we called roadside assistance, they advised us to have the headlights repaired an...
I rented a car from Enterprise Rent a Car's Sabiha Gökçen office in April 2024, and my experience has been nothing short of awful. Initially, they didn't have the vehicle I reserved and forced me to accept a completely unsuitable 4x2 pickup, delaying my trip by an entire day. They refused to assist ...
On February 7, 2025, I rented a car from Budget's Sabiha Gökçen office. The vehicle, an **Opel with license plate 34 *3, was picked up around 8:00 PM, and within two minutes of driving to Viaport Kurtköy, the car displayed a “Check Tire Pressure” warning. Since I’ve seen similar alerts in my own ca...
On February 16, 2025, I rented a Renault Clio from Budget’s airport branch. The next day, February 17, 2025, the car would not start. I immediately called roadside assistance, and after their inspection, they reset the warning light and got the car to start again. However, an hour later, the same is...
On 21.06.2023, I took my vehicle to Bodrum Renault Kutay automotive on the same day to repair the damage caused by my vehicle being hit from behind and started the insurance and repair procedures. My vehicle has not been repaired since that day. When I ask for a written explanation of the problem, I...
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