I bought something from Getir over two weeks ago, and I still haven't gotten my refunds for either the things that didn't arrive or the ones that did. When I call customer service, they give me a different answer every time. Sometimes they say the provision is "stuck," and other times they say it's delayed for unknown reasons. Nobody has given me a clear answer, and it's scary to not know what will happen with my returns these days. It's really hard for me to trust this service because it's not consistent or follow-through. Strangely, this is happening now because I've ordered from them before without any problems. I hope that Getir takes this seriously and sorts it out for good.
Hello, I placed an order on 23.02.2024 through the Getir app. However, one of the items was not in stock, so I was contacted by customer service and told that a refund would be processed. However, when I checked my account later in the evening, I saw that the refund had not been issued. Since that d...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
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