I recently had another disappointing experience with GETİR. As usual, I attempted to report the issue through the app immediately, but unfortunately, I did not receive any response. I proceeded to contact customer service and had the opportunity to speak with four different representatives. The first person I spoke to abruptly ended the call after saying they couldn't reach the store and asked me to call back in a minute. The second individual complained about a problem with our system, stating that they were unable to view the screen, and abruptly ended the call. The call was abruptly ended by the other person, leaving me unheard. Finally, the fourth representative assured me that my complaint was received and I would hear back, but unfortunately, no one ever called. I purchased a service and did not receive any results. I am very disappointed with the lack of attention and resolution I have received.
I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robot...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
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