I ordered a product from Gesmoda, and despite the item arriving with clear stitching defects, the company refused to issue a refund. They told me that they would only offer an exchange. I accepted the exchange option, but they still made me pay the return shipping fee, even though the fault was entirely theirs.
I chose not to file a complaint with the Consumer Rights Authority at the time because I didn’t want to deal with the hassle, but I am writing this to inform other customers. People do not earn their money easily, and customers should not be held responsible for the seller’s mistakes.
This experience has been extremely disappointing, and I will never purchase from Gesmoda again.
Hello, I bought an evening dress from an online store called Gesmoda, and the product did not arrive as I expected. I wanted to return it, but they kept insisting that they could only offer an exchange. They refuse to give me a refund. I will be filing a complaint with Consumer Rights to get my mone...
I purchased an evening dress from the online store of a brand called Gesmoda. The product description on their website stated that the dress was made of crepe fabric. I checked all the details and placed my order based on that information. However, the item I received was not crepe fabric, and the q...
Gesmoda sent me a defective product and then refused to accept the return. I asked multiple times, very politely, if they could refund my money or at least help me, but they kept saying returns aren’t allowed. My money is gone and I was left completely stressed, especially right before my wedding. ...
Hello, I bought a dress from Gesmoda Boutique. The dress didn’t look anything like it did online, so I wanted to return it. They told me I didn’t have the right to return it and that I could only exchange it. They also claimed that when I made the purchase, they stated in the distance sales agreemen...
I placed an order on the Gesmoda website. Their return policy clearly states that items can be returned within 14 days, and since I had previously purchased from this brand via Trendyol, I trusted the brand and ordered directly from their official site. However, I was later told that the item I pur...
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