Genshin Impact Verification Code Email Fails to Deliver, Blocking Account Access

I am unable to access my account because the verification code required to log into HoYoLAB's online game, Genshin Impact, is not reaching my email address. Due to this issue, I cannot log into the game or use my account.

On May 13, 2026, at 4:04 PM, I contacted support, and they responded on May 14, 2026, at 12:45 AM with several troubleshooting suggestions. Even though I followed every step recommended, the issue was not resolved, and verification codes continue to fail to reach my inbox. I also verified my internet connection and computer setup, confirming that everything is functioning properly and the issue is not on my end.

When I reported this back to the support team, rather than providing a solution, they stated that the problem would resolve on its own and closed my ticket on May 14, 2026, at 7:30 PM. Two days have passed since then, yet the issue persists, and I remain locked out of my account.

I demand that the verification code delivery to my email address be fixed so I can regain access to my account, and that this login issue be resolved permanently.