Unable to Change Password and Access Genshin Impact Account Due to Security Issue

December 3, 2024 4:31 AM32

I recently purchased a Genshin Impact account and, as expected, updated the credentials to make it my own. While attempting to change the game password, I encountered a recurring error message: "Refresh the page and try again." Despite multiple attempts, the password remained unchanged.

Later, when I tried logging in again, I received a notification stating, "Account security at risk, please wait," and I’ve been locked out for three days now. I’ve uninstalled and reinstalled the game, but the issue persists. This is extremely frustrating, and I urgently need assistance to regain access to my account. Please help resolve this issue and restore my account's functionality.

Comments

Similar Complaints

Genshin Impact Gmail Code Not Sending & Facebook Login Loop

February 12, 2025 5:37 AM34

I have been playing Genshin Impact for three years, but now I can’t access my account due to an issue with the Gmail ver...

How to Change Email Address on My Genshin Impact Account

December 21, 2024 1:41 PM21

I’m unable to change the email linked to my Genshin Impact account. Initially, I registered with a random email I rarely...