The error message "There are abnormal activities with your account" appears while playing Garena Free Fire. What's going on?

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Xolvie
Xolvie Resolution Specialist January 15, 2024 12:18 am

If you receive a message "There are abnormal activities with your account. It has been suspended", it means your account was found guilty of using a third-party application. Please note that the use of such applications that allows any user to acquire an unfair competitive advantage is strictly prohibited. Such behavior undermines the integrity of the community and ruins the game for everyone.

As such, Free Fire has adopted a zero-tolerance policy, and any account found guilty will be permanently suspended and is final.

While we do have proof, such information is confidential and is not disclosed to prevent players from figuring out workarounds or circumvent our detection methods.

Rest assured that any offending parties are always investigated thoroughly before any ban is applied aside from the regular review of our anti-hack processes to ensure that only accounts guilty of hack/s are rightfully removed from the game.

No appeals will be entertained and apply for banned mobile devices as well. For more information please refer to our Abuse Policy.

If your Free Fire account was suspended for abnormal activity, learn what it means, protect your account, and share your experience on Xolvie to raise awareness and seek support!

3
22 Comments
Peerla
Peerla
Garena Free Fire Customer
June 09, 2025 8:29 am

Please recover my FF account

Please recover my FF account
1
Bikki
Bikki
Garena Free Fire Customer
June 03, 2025 7:32 pm

My Free Fire account has also been banned. Please reactivate it.

1
Astatine
Astatine
Garena Free Fire Customer
May 17, 2025 6:19 pm

Dear Garena team, I have played, I have broken the rules of the game, and I understand my mistake. So please give me another chance. I promise I won’t break any rules again. Just give me one more opportunity.

Dear Garena team, I have played, I have broken the rules of the game, and I understand my mistake. So please give me another chance. I promise I won’t break any rules again. Just give me one more opportunity.
Vote
Janvi
Janvi
July 12, 2025 4:03 pm

Garena team, please help me. My Free Fire account has been suspended. My UID is 2348843954. My account was hacked by my friend without my permission. I had no idea. Because of this, Garena suspended my account. I’ve invested 73,000 rupees in it. Please help solve my problem. If any random player can help, please contact me. My Instagram is @maxi_decorations. Please reach out to me.

Garena team, please help me. My Free Fire account has been suspended. My UID is 2348843954. My account was hacked by my friend without my permission. I had no idea. Because of this, Garena suspended my account. I’ve invested 73,000 rupees in it. Please help solve my problem. If any random player can help, please contact me. My Instagram is @maxi_decorations. Please reach out to me.
2
Ansh
Ansh
March 20, 11:18 pm

Hello Garena Team,


My account has been suspended due to abnormal activities. I have never used any hacks or illegal tools.


UID: 4530069251
Nickname: EGO HUNTER


Please review my account and help me recover it.


Thank you.

Hello Garena Team,


My account has been suspended due to abnormal activities. I have never used any hacks or illegal tools.


UID: 4530069251
Nickname: EGO HUNTER


Please review my account and help me recover it.


Thank you.
Vote
Suraj
Suraj
January 25, 5:51 am

Dear Garena Free Fire Support Team,

My Free Fire account was stolen about a month ago. After I managed to recover it, I discovered that the account had been banned due to actions taken by the unauthorized user.

I have been playing Free Fire legitimately since 2019 and have never used cheats, modified applications, or any third-party software. I have also made regular in-game purchases and genuinely value this account. I strongly believe the suspension is the result of the hacker’s activities, not my own actions.

I can provide purchase records or any other required information if needed. Losing my account due to theft is extremely distressing, and I kindly ask you to carefully review my case. If no violations are found on my part, I respectfully request that the suspension be lifted.

Thank you for your time, understanding, and assistance.

Dear Garena Free Fire Support Team,

My Free Fire account was stolen about a month ago. After I managed to recover it, I discovered that the account had been banned due to actions taken by the unauthorized user.

I have been playing Free Fire legitimately since 2019 and have never used cheats, modified applications, or any third-party software. I have also made regular in-game purchases and genuinely value this account. I strongly believe the suspension is the result of the hacker’s activities, not my own actions.

I can provide purchase records or any other required information if needed. Losing my account due to theft is extremely distressing, and I kindly ask you to carefully review my case. If no violations are found on my part, I respectfully request that the suspension be lifted.

Thank you for your time, understanding, and assistance.
Dear Garena Free Fire Support Team,

My Free Fire account was stolen about a month ago. After I managed to recover it, I discovered that the account had been banned due to actions taken by the unauthorized user.

I have been playing Free Fire legitimately since 2019 and have never used cheats, modified applications, or any third-party software. I have also made regular in-game purchases and genuinely value this account. I strongly believe the suspension is the result of the hacker’s activities, not my own actions.

I can provide purchase records or any other required information if needed. Losing my account due to theft is extremely distressing, and I kindly ask you to carefully review my case. If no violations are found on my part, I respectfully request that the suspension be lifted.

Thank you for your time, understanding, and assistance.
Vote
Mehmet
Mehmet
December 18, 2025 9:29 am

Same with me!

Vote
Gobind
Gobind
December 12, 2025 5:17 pm

Please unban my UID!

Please unban my UID!
Vote
Saddam
Saddam
December 07, 2025 11:14 am

Dear Garena Free Fire Support Team, My Free Fire account (UID:2452703601: in-game name:NGP LEADER) was stolen about a month ago. After recovering it via [Facebook], I found it banned due to actions by the unauthorized user. I've played legitimately since 2019, never using cheats, and have invested in my account with regular purchases. I believe the ban resulted from the hacker's actions, not mine. I can provide records if needed. Please review my case and lift the ban. This account means a lot to me. and losing it due to theft is devastating.Thank you

Dear Garena Free Fire Support Team, My Free Fire account (UID:2452703601: in-game name:NGP LEADER) was stolen about a month ago. After recovering it via [Facebook], I found it banned due to actions by the unauthorized user. I've played legitimately since 2019, never using cheats, and have invested in my account with regular purchases. I believe the ban resulted from the hacker's actions, not mine. I can provide records if needed. Please review my case and lift the ban. This account means a lot to me. and losing it due to theft is devastating.Thank you
Dear Garena Free Fire Support Team, My Free Fire account (UID:2452703601: in-game name:NGP LEADER) was stolen about a month ago. After recovering it via [Facebook], I found it banned due to actions by the unauthorized user. I've played legitimately since 2019, never using cheats, and have invested in my account with regular purchases. I believe the ban resulted from the hacker's actions, not mine. I can provide records if needed. Please review my case and lift the ban. This account means a lot to me. and losing it due to theft is devastating.Thank you
Vote
Raju
Raju
November 20, 2025 7:29 am

Dear Garena Support, my account has been deleted and I am unable to access it. Please help me recover my ID as soon as possible. I would really appreciate your assistance. Thank you.

Dear Garena Support, my account has been deleted and I am unable to access it. Please help me recover my ID as soon as possible. I would really appreciate your assistance. Thank you.
Vote
Rahul
Rahul
November 03, 2025 9:01 pm

Please recover my FF ID.

Please recover my FF ID.
Vote
Gaiduc
Gaiduc
November 02, 2025 1:43 pm

Hello Garena Support,

My Free Fire account (UID: **********) has been suspended for abnormal activities.

I believe this is a mistake. I have never used any hacks, modified apps, or third-party software.

Please review my account and remove the suspension if possible. Thank you for your help and understanding.

Nickname: KIÑG.=. Region: CIS

Hello Garena Support,

My Free Fire account (UID: **********) has been suspended for abnormal activities.

I believe this is a mistake. I have never used any hacks, modified apps, or third-party software.

Please review my account and remove the suspension if possible. Thank you for your help and understanding.

Nickname: KIÑG.=. Region: CIS
Vote
MD Afroj
MD Afroj
October 01, 2025 7:10 pm

Garena Free Fire, this is my account. Please activate it again. It was suspended by mistake. Please unban it.

Garena Free Fire, this is my account. Please activate it again. It was suspended by mistake. Please unban it.
Vote
Arjun
Arjun
September 16, 2025 10:55 pm

Normal activity

Normal activity
Vote
Nikos
Nikos
September 05, 2025 1:46 am

I have not done anything wrong and I am sure I have followed your rules of conduct, yet you have suspended my account without any valid reason. Please restore my account as soon as possible.

Vote
Cristian
Cristian
June 22, 2025 3:47 am

I’m having an issue when trying to join a squad in the South region.

I’m having an issue when trying to join a squad in the South region.
Vote
Shafik
Shafik
June 15, 2025 9:40 am

I have never used any hacks in Garena Free Fire. Please check my account records. My ID is 2207633301. I kindly request you to review my activity and lift any restrictions if applied by mistake.

I have never used any hacks in Garena Free Fire. Please check my account records. My ID is 2207633301. I kindly request you to review my activity and lift any restrictions if applied by mistake.
I have never used any hacks in Garena Free Fire. Please check my account records. My ID is 2207633301. I kindly request you to review my activity and lift any restrictions if applied by mistake.
Vote
Ruhul
Ruhul
June 08, 2025 3:30 am

My Free Fire account ID is banned. K*** from the Free Fire team banned my ID. Please check the ID and have the support or police team review it.

My Free Fire account ID is banned. K*** from the Free Fire team banned my ID. Please check the ID and have the support or police team review it.
Vote
Kanniyappan
Kanniyappan
May 28, 2025 10:51 am

Please help me recover my Free Fire account. My Player ID is 2025700487

Please help me recover my Free Fire account. My Player ID is 2025700487
Vote
Rinaai
Rinaai
April 16, 2025 4:53 am

Please, my Garena FF account has been suspended—kindly unlock it.

Vote
Anesur
Anesur
April 13, 2025 5:14 am

My Garena Free Fire ID has been unbanned, please sir. UID: 1514688036.

My Garena Free Fire ID has been unbanned, please sir. UID: 1514688036.
Vote
Suman
Suman
January 09, 1:44 am

On the day my ID is safely recovered, the situation will change completely.

On the day my ID is safely recovered, the situation will change completely.
Vote

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