I attempted to purchase diamonds through Garena Topup Center using a Havale/EFT bank transfer. During my first transaction, I mistakenly forgot to enter the required code in the payment description field. As a result, the diamonds were not credited to my account.
Realizing the error, I repeated the transaction—this time including the correct code in the description. However, I am still waiting for the diamonds from the first payment to be added to my account. I have the original payment receipt (dekont) as proof of the transaction.
I respectfully request that Garena verify the payment and credit the diamonds to my account accordingly. This issue has caused unnecessary stress and frustration. I am available via WhatsApp or phone and ready to share the payment details for verification.
Please resolve this issue promptly—I paid in good faith and expect the in-game currency I purchased to be delivered.
I made a payment of ₺1,400 through Garena Top Up Center via bank transfer to purchase diamonds for Free Fire. After completing the transaction, the platform instructed me to wait. I waited as requested, but the diamonds were never delivered to my account. Following the payment, I received a long re...
I made a purchase for diamonds in Garena Free Fire, but unfortunately, the diamonds have not been credited to my account yet. It's frustrating that this has happened before. On a previous occasion, I made a purchase, but the diamonds never arrived. Can you assist me in resolving this problem? Thank ...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
Hello, on February 12, 2025, I purchased 5,200 diamonds for my Garena Free Fire account (ID: 10137308795), but they have not been credited to my account. This is not the first time I have experienced this issue, and I am incredibly frustrated. As a regular player who frequently purchases diamonds, ...
I purchased diamonds in Garena, but they were never added to my account, and the payment was not refunded. This is extremely disappointing and unexpected from Garena. Such issues make it impossible to trust the platform, and this incident has led me to stop playing the game altogether. The prices f...
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