On 28 February 2026, I made a diamond top-up in Free Fire via the in‑game store using my Mastercard bank card. The amount of 7,250 thousand naira was debited from my card, but the diamonds were never credited to my Free Fire account. The payment was successfully taken from my card, yet my in‑game balance did not change, and I did not receive any error message or refund. I have not yet been able to contact either Garena Free Fire support or my bank about this issue. My Free Fire ID is 8174748575, and this is the account I used for the purchase. I request that the missing diamonds corresponding to this debited amount be immediately credited to my Free Fire account or that you resolve whatever technical issue is preventing the delivery of the purchased diamonds.
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
On February 16, 2026, I made a payment of $41 through GG Top to purchase 5,600 diamonds for my Free Fire account. During the transaction, I did not receive any warnings or errors, and the payment was successfully charged. However, the diamonds were never credited to my account. After noticing that ...
Last night around 1:00 AM, I purchased diamonds for Garena Free Fire through Ggtopup by making a payment of $8 from my Ziraat Bank account. Although the payment was successfully charged at the end of the transaction, the diamonds were never credited to my Garena account. The game account ID I used ...
On October 29, 2025, at 12:38 PM, I purchased 5,600 diamonds worth ₺1,349.99 (≈ $45 USD) through the Garena Topup Center website using my bank card. However, after completing the transaction, the diamonds were never added to my account, and no refund has been issued either. My order number is 15640...
I made a payment of ₺1,400 through Garena Top Up Center via bank transfer to purchase diamonds for Free Fire. After completing the transaction, the platform instructed me to wait. I waited as requested, but the diamonds were never delivered to my account. Following the payment, I received a long re...
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