Garanti BBVA Sends Me an SMS About an Account I Don’t Have Asking to Visit Branch

16

Although I don’t have any account with Garanti Bank, I received an SMS stating, “Your account statement may have been issued.” I tried to reach customer service by phone for about an hour, and when I finally got through, they told me to visit a branch for more information. Why should I go to your branch for no reason? You are the ones sending the SMS, and for the last month, I’ve been repeatedly called and pressured to take out a loan. Now I receive an SMS like this. What is your goal here? The message reads: “The statement for your card ending with **** and with a due date of 18.09.2024 has been issued. You can check your statement digitally via Garanti BBVA Mobile, Garanti BBVA Internet Banking, and BonusFlas. To download BonusFlas, use the link garantibbva.com.tr/bonus_flas. Thank you for protecting the environment. B001."

Murat
October 9, 2024 2:55 PM

This month, he/she sent an SMS again.

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