On May 17, 2024, unauthorized transactions were made through phone banking, resulting in money being withdrawn from my Garanti BBVA account. Despite my objections, no resolution has been reached. On the same day, similar transactions made through Yapı Kredi Bank were refunded by that bank. This clearly shows that the issue was not caused by any fault on my part but by a security breach. However, despite repeatedly contacting Garanti BBVA through calls and emails, I have not received any response. During my conversations with customer representatives, I was simply told, "We will get back to you," and the calls were ended. The lack of follow-up on such a serious issue is deeply concerning. Since Yapı Kredi Bank deemed their refund justified, I am awaiting your stance on this matter as well.
On December 21, 2024, between 19:27 and 20:48, a total of ₺217,297 was withdrawn from my Garanti BBVA credit card ending with ****1014 through 10 unauthorized transactions to "SPACERS DB LIMITED." Despite not clicking any suspicious links or sharing my credentials, these transactions occurred, revea...
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
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