On December 21, 2024, between 19:27 and 20:48, a total of ₺217,297 was withdrawn from my Garanti BBVA credit card ending with ****1014 through 10 unauthorized transactions to "SPACERS DB LIMITED." Despite not clicking any suspicious links or sharing my credentials, these transactions occurred, revealing a critical security vulnerability in your system. Your security department attempted to call me during the first transaction, but I could not answer due to a personal emergency. Typically, high-value transactions should require approval or be canceled if the customer is unreachable, but this was not followed. Notifications arrived at 19:28, but I noticed them late, and while reporting the issue, further withdrawals occurred due to a delay in blocking the card. Instead of immediately blocking it, I was advised to request a new card to avoid losing my credit limit, allowing the unauthorized transactions to continue. I was later informed that the investigation would take two months, during which I remain liable for payments, with the risk of accruing legal interest if unpaid. This has caused significant financial and emotional distress. I urgently request an investigation, cancellation of liability for these transactions, and a review of your security protocols to prevent future incidents.
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
On May 17, 2024, unauthorized transactions were made through phone banking, resulting in money being withdrawn from my Garanti BBVA account. Despite my objections, no resolution has been reached. On the same day, similar transactions made through Yapı Kredi Bank were refunded by that bank. This clea...
On October 22, 2024, at 2:59 AM, two transactions totaling ₺120,000 were made from my Garanti Bank Bonus credit card through the PARAM/UYAP portal without my knowledge while I was asleep. Following this, there were 7-8 additional attempts to make transactions, yet the bank did not intervene. If my c...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
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