On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck.
The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I received a message stating that the transaction had failed and my money would not be returned.
I immediately called Garanti BBVA customer service. The representative I spoke to said that there was a discrepancy in the amount I had deposited and the amount that was registered in the system. He promised to open a new case and get back to me within one week.
I am very disappointed with the way Garanti BBVA has handled this situation. The fact that my money has been stuck for three days is unacceptable. I am also concerned that I may miss the payment deadline for my credit card due to the bank's delay in resolving this issue.
I am requesting that a manager contact me immediately and resolve this issue as soon as possible. I am also requesting that Garanti BBVA compensate me for the inconvenience and stress this situation has caused me.
I used the ATM to make a deposit at the Garanti BBVA Denizli Sanayi store on September 21, 2024, but the machine took my money without finishing the transaction. I was told that the problem would be fixed and the money would be sent to my account in 7 days. But it's been 15 days and the money is sti...
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
On September 5, 2025, between 21:00 and 21:05, while depositing ₺9,700 via QR code at the Garanti Bank ATM in front of Meram Private Academy Hospital on Beyşehir Street in Meram, Konya, the money suddenly got stuck in the machine and the screen displayed a “money jammed” warning. I carried out the t...
On May 17, 2024, unauthorized transactions were made through phone banking, resulting in money being withdrawn from my Garanti BBVA account. Despite my objections, no resolution has been reached. On the same day, similar transactions made through Yapı Kredi Bank were refunded by that bank. This clea...
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my money got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi...
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