I used the ATM to make a deposit at the Garanti BBVA Denizli Sanayi store on September 21, 2024, but the machine took my money without finishing the transaction. I was told that the problem would be fixed and the money would be sent to my account in 7 days. But it's been 15 days and the money is still not in my account. I've called customer service more than once, but they haven't answered or given me any new information. There are big problems for me because of this delay: I have bills to pay and debts that are now past due. I'm having a tough time and need this fixed right away. I'm expecting Garanti BBVA to fix this mistake right away and give me my money back.
I deposited money at the Garanti BBVA Denizli industrial branch on 21.09.2024. The money I deposited via the ATM was swallowed by the ATM. I was told that an investigation would be conducted within 7 days and the money would be credited to my account. It's been almost a month, and my money still hasn't been deposited. I call customer service, but there is no response. I tried to deposit a total of 4,600 TL, but the money still hasn't been credited to my account. Please take care of this matter and, instead of brushing me off when I call customer service, do your job and deposit my money. I request that the necessary actions be taken. It's very disappointing that such a large company doesn't even address a small ATM issue. Please take the necessary actions now.
I deposited money at the Garanti BBVA Denizli industrial branch on 21.09.2024. The money I deposited via the ATM was swallowed by the ATM. I was told that an investigation would be conducted within 7 days and the money would be credited to my account. It has been exactly 15 days, and my money still hasn't been credited. I call customer service, but there is no response. I am very aggrieved.
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my money got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi...
On Wednesday, June 11, between 18:45 and 18:50, I attempted to deposit ₺5,500 into my account using a Garanti Bank ATM located in Gerede, Bolu. However, the ATM swallowed my money. I immediately called customer service and submitted a request, and they told me I would receive a response within seven...
On June 13, 2025, I attempted to deposit money using the QR feature at a Garanti Bank ATM. First, I deposited around ₺10,000, then added a bit over ₺7,000 using the “add money” option, bringing my total balance to ₺17,800. I then selected “add money” again and deposited ₺11,200. The ATM screen froze...
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