On March 15, 2024, at 14:33, Garanti Bank took ₺0.90 from my card without my permission and labeled it as 'salary'. I didn't authorize this transaction, which is a completely new problem for me as a Garanti Bank customer. I need this issue resolved as soon as possible. 1. I'm not an employee, and even if I were, I don't support unauthorized deductions from my account. 2. I don't get paid by Garanti Bank, no fees or salaries. Despite this, I just can't wrap my head around why this deduction was made. 3. When I reached out to customer service, they were unable to give me any specific details about the transaction. They simply said that the deduction had taken place but couldn't offer any further assistance. They recommended blocking my account and card, but I chose not to go with that option. They couldn't promise that I wouldn't face the same problem if I decided to open a new account. I'm worried about the safety of my bank account and card. I need my issue resolved as soon as possible.
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
My former employer opened an account with Garanti Bankası on my behalf for salary payments. They also sent me a debit card and a credit card associated with this account, which I used for about 10 months. After leaving the job, I stopped actively using the account. When I checked the account today a...
On August 21, 2024, at 21:12, I deposited ₺3,000 into my Garanti Bank card at the Garanti Bank ATM located at Tekirdağ Çorlu. After the bank’s deduction, the amount was reduced to ₺2,964. However, this amount was not reflected in my Garanti debit card account, and it doesn't appear in my account his...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
On November 6, 2023, my Garanti Bank account was debited for ₺4,263.75 for an unauthorised transaction. I'd want to emphasise that this money was withdrawn without my knowledge or agreement. I noticed that this purchase was conducted using the website asos.com. However, I did not approve this transa...
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