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My GeForce Now Subscription Vanished - Paid but Can't Play

Mert
July 18, 2024 4:11 PM56

I purchased a subscription package from GeForce Now to enhance my gaming experience. The payment was processed and charged to my card, but the package isn't showing up in my account. I tried logging out and back in, thinking it might be a glitch, but my subscription still doesn't appear.

I've reached out to their support team via email and WhatsApp, but it's been a week with no response. I've already lost a week of my month-long subscription, and the problem persists. There's been absolutely no communication from their end. What am I supposed to do now? I've paid for the service, but I can't use it.

July 19, 2024 8:06 AM (15 hours after complaint)

Dear Customer, We care about you and are working to improve your experience. We will review your request and provide you with information as soon as possible. Sincerely, GeForce NOW powered by GAME+

July 19, 2024 8:31 AM

Hello Mr. Mert, We are diligently reviewing your application regarding your request. We will complete our checks and get in touch with you as soon as possible. For all your requests, questions, and feedback, you can reach us anytime through the Game+ Assistant. Best regards, GeForce NOW powered by GAME+

Mert
Mert
July 19, 2024 9:51 AM

When will you present the solution? The duration of the package I purchased is ending, and I still cannot use the package I paid for.

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