Geforce Now Cyberpunk Access Problem - It's Been A Year..

I am unable to access Cyberpunk 2077 on GeForce Now through Gameplus at all! For months, there has been no one to contact about this issue. Isn't it a shame that we pay for a service and can't get it, nor can we find someone to speak to? I am curious who will respond and provide an explanation regarding this matter. I wrote this in February 2023, but the problem still persists without any solution. I urgently need my problem to be solved by you. Today, I tried to log in to the game again, but once more, I cannot access it. It's a very shameful situation. The game is stuck on this screen. I have attached a screenshot.