I want to cancel my Onxy subscription for the game Metin2, but for nearly two months I have been unable to reach the Gameforge support team. I can log into my regular Gameforge account, but when I try to access the support unit with the same email and password, I constantly receive an “error occurred” message and cannot access the system. Because of this, I cannot cancel my subscription, and a fee of ₺60 is being charged every month, causing me inconvenience. I have the relevant customer and invoice details and can provide them if necessary. I request that my issue be resolved as soon as possible and that my Onxy subscription be canceled.
I’m having a serious problem with the subscription service I purchased through Gameplus. Even though I haven’t been able to use the service properly, an additional fee was charged to my card without my knowledge. The last time I was able to log in was in June, for only about 40 minutes. Last month,...
I have been unable to access my Metin2TR account, which I actively play on the Barbaros server, for nearly two months. When I try to log into the game, it asks me to connect my account to an email address that does not belong to me and that I do not recognize. Because of this, I cannot access my acc...
My Gameforge account was hacked, and despite submitting a support ticket two days ago, I have received no response. Meanwhile, the hacker made unauthorized transactions totaling ₺10,000 from my linked payment method before I was able to lock my account. I am deeply frustrated by the lack of urgency...
I'm experiencing an issue with Metin2 where I'm repeatedly getting the "login information invalid" error. While playing the game, I logged out to switch games, but when I tried to log back in, I received the error message "Account cannot be found." This issue occurred before but was resolved; howeve...
I have been trying to cancel my BetterMe subscription for two months, but every month, approximately ₺800 is still being deducted from my account. Despite contacting them multiple times, I’ve received no resolution or refund. Each time, I am told that the issue will be addressed, but I am unable to ...
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