Since 01.10.2025, while playing Metin2 TR on the “bagajanamu” server, I have been experiencing severe lag and freezing roughly every 10 minutes. This issue has become a common problem not only for me but also for thousands of players. Even though we invest money in the game, we are not getting the v...
I want to cancel my Onxy subscription for the game Metin2, but for nearly two months I have been unable to reach the Gameforge support team. I can log into my regular Gameforge account, but when I try to access the support unit with the same email and password, I constantly receive an “error occurre...
I’ve been playing Metin2, owned by Gameforge, for a long time and have never once used any illegal software or cheats. Despite this, my account was suddenly banned under the accusation of cheating. This accusation is completely unfounded, and what’s worse is that Gameforge has completely ignored my ...
While I was playing without any issues, a friend I knew from the game and spoke with on Skype suggested I log into the support system to check if there were any problems with my account. I followed his advice, requested a password reset, and received the confirmation code via email. However, after a...
My Gameforge account was hacked, and despite submitting a support ticket two days ago, I have received no response. Meanwhile, the hacker made unauthorized transactions totaling ₺10,000 from my linked payment method before I was able to lock my account. I am deeply frustrated by the lack of urgency...
I have a level 80 Sura character in Metin2 under my Gameforge account, and it has always been accessed from only one computer and one platform. Despite this, my account was hacked, and all my items were stolen. What’s worse, I never received any email or phone notification about the unauthorized ac...
About three years ago, I enabled two-factor authentication (2FA) on my Gameforge Metin2 account for security. However, I have not logged in for the past two years, and now I no longer have access to the 2FA code. When I contacted Gameforge support, they asked me to provide an email screenshot from ...
I'm experiencing an issue with Metin2 where I'm repeatedly getting the "login information invalid" error. While playing the game, I logged out to switch games, but when I tried to log back in, I received the error message "Account cannot be found." This issue occurred before but was resolved; howeve...
I was kicked off of my Met***Ru** (Charon) character because I got won from a player who said, "I'm quitting the game, take these won." The reason given was that the won that was received through the trade system was not acceptable to the game's management. I don't know about this situation in the g...
Gameforge has indefinitely blocked my account, which I've worked on for years, for no apparent reason. I accidentally pressed random keys while chatting with a gaming friend about a topic. Unfortunately, my friend misunderstood and reported me via Ticket, resulting in my account being blocked immedi...
On June 19, 2023, I made a purchase of 45 TL worth of gems in the game Gladiatus. However, despite deducting the money from my account, the gems were not credited to my game account. Later, I received an email stating that my payment method had been restricted. Yet, the money was not refunded, and t...