My Gladiatus Game Purchase Gone Wrong On Gameforge.com

On June 19, 2023, I made a purchase of 45 TL worth of gems in the game Gladiatus. However, despite deducting the money from my account, the gems were not credited to my game account. Later, I received an email stating that my payment method had been restricted. Yet, the money was not refunded, and the gems were still missing from the game. The support team is completely unresponsive, failing to answer my ticket. My game username is m***, server: 303. Through Xolvie, I am once again expressing my complaint, urgently seeking support and a resolution. Thank you for your assistance. The situation with my Gladiatus game purchase has been nothing short of frustrating and disappointing. I sincerely hope that the developers address this issue promptly and provide the necessary support to rectify the problem I am facing.