On August 29, 2024, I attempted to top up balance in Mobile Legends using my Ziraat Bank card ending in 7679. I tried the transaction twice, and both times the money was deducted from my account—a total of ₺290—yet I received an “transaction declined” error, and the balance was never added to my game account. My Mobile Legends ID is 770132193 (4274).
I contacted customer service and spoke with Ms. M****, who only told me that the payment would be refunded within 1–8 days. However, no proper action was taken, and no investigation or follow-up was initiated. This is the first time I have encountered such an issue, and it has left me frustrated and dissatisfied.
I demand that the ₺290 be refunded to my bank card immediately without further delay. Customers should not have to wait indefinitely or struggle to get their own money back for a failed in-game purchase. Mobile Legends must take responsibility, resolve this payment issue quickly, and ensure it does not happen again.
On October 20, 2025, I made a bank transfer payment of ₺890 through Dretepin for the Mobile Legends: Bang Bang game. However, after completing the transaction, the payment was never credited to my account. I reached out to live support regarding this issue, but I have not received any response or as...
I made a payment for diamonds in Mobile Legends, but I never received the in-game currency. Despite the transaction being completed and the money withdrawn from my account, the diamonds were not delivered. I even reached out via the listed WhatsApp support line, but received no response at all. Thi...
On October 24, 2025, I purchased weekly diamonds through the Mobile Legends in-game store. The payment was successfully deducted from my credit card, but the diamonds were not credited to my account. I didn’t receive any error messages or notifications after the purchase. I don’t have an order or in...
On November 18, 2025, at around 18:46, I purchased 570 diamonds in Mobile Legends through Google Play and paid $8. However, the diamonds were never added to my account, and I did not receive any error message. I have experienced a similar issue once before. I am requesting a refund for this purchas...
I’m incredibly upset with how Mobile Legends is handling the theft of my account. My account was stolen, and despite having all the proof of purchase—receipts and transaction records—I still can't get it back. I’ve submitted everything I have, but the support system keeps saying my information is in...
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