G2A sold me an invalid key and refuses refund, how can I get my money back?

6 Complaints 0

Xolvie Resolution Specialist April 14, 11:33 am

If G2A sold you an invalid key and refuses a refund, act quickly to recover your money,

Secure your case first;

• Do not use the key again
– Keep the error exactly as shown (important evidence)

• Gather proof:
– Screenshot of “invalid / already used” error
– Order ID + product page
– Messages with the seller

Use G2A Resolution Center;

• Go to:
– G2A → My Purchases → “Contact Seller”

• Write:
– “The key is invalid. I request a full refund.”

• Wait up to 7 days:
– Seller must respond before escalation

Escalate to G2A;

• If no solution:
– Click “Escalate to G2A Support”
– Upload all evidence

Use payment protection (most effective);

• PayPal:
– Open dispute → “Item not as described”

• Bank/card:
– Request a chargeback

• Important:
– Payment providers can reverse the transaction even if G2A refuses

• If unresolved:
– File a complaint on Xolvie to increase pressure and visibility

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