I ordered an expensive double-sided lightsaber from Fruugo as a gift for my nephew. After waiting weeks for delivery, the package finally arrived—but only half of the lightsaber was inside! The other half and the connector piece were missing.
Just like many other complaints about Fruugo, there is no real customer support. The only option is to message the seller, but they never respond. I paid a significant amount of money for this item, only to receive an incomplete product with no way to resolve the issue.
This is unacceptable! Fruugo must take responsibility for missing items instead of leaving customers helpless. I demand a full refund or the missing parts immediately! Avoid this site!
I placed an order through Fruugo from a Chinese retailer listed as "xiaolon,g electronics commerce (Shenzhen)." Unfortunately, the item never arrived. After weeks of waiting, I discovered it had been held up at customs in China. What's worse is that neither the seller nor Fruugo is doing anything to...
The product I bought from the international shopping site Fruugo has not arrived even though it has been more than a month. I cannot find anyone to contact. Their so-called customer support is nothing more than a frustrating loop of automated responses. They only give automatic answers to complaints...
I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...
I ordered a product from Fruugo for New Year's, but it arrived extremely late, making it useless for its intended purpose. I now want to return it, but Fruugo provides no clear instructions on how to do so. I tried contacting customer service, but I can't reach anyone. I even checked with Aras Karg...
I ordered a plush toy from Fruugo, but it never arrived, even though the tracking status says it was delivered. I have been trying to contact customer service, but no one responds—emails go unanswered, and there’s no way to reach a live agent by phone. I need to speak to a real representative to re...
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