Freebet Incorrect Bonus Added and Unhelpful Live Support

I requested a Freebet bonus, but instead, the system incorrectly added a FreeSpin bonus. When I contacted live support to fix this, they claimed it couldn’t be changed. I clearly stated I did not request FreeSpins, yet they dismissed my concern by asking, "Is there any other issue I can assist with?" before transferring me to another representative. The next agent closed the chat without resolving anything.

This level of service is unacceptable. I expect the incorrect bonus to be corrected immediately and for the company to provide better training to its support team. Please address this issue promptly, as it has caused unnecessary frustration and wasted my time.