I requested a Freebet bonus, but instead, the system incorrectly added a FreeSpin bonus. When I contacted live support to fix this, they claimed it couldn’t be changed. I clearly stated I did not request FreeSpins, yet they dismissed my concern by asking, "Is there any other issue I can assist with?" before transferring me to another representative. The next agent closed the chat without resolving anything.
This level of service is unacceptable. I expect the incorrect bonus to be corrected immediately and for the company to provide better training to its support team. Please address this issue promptly, as it has caused unnecessary frustration and wasted my time.
I signed up on Foxbet and claimed the ₺300 welcome bonus, which was supposed to come with an additional 100 free spins (FS). Initially, the free spins appeared in my account, but when I tried to use them, I received a "bonus engine error" message. I contacted live support immediately, explained the...
I deposited money into my Betpark account and followed all withdrawal steps correctly, yet my withdrawal request was repeatedly canceled with vague excuses. When I contacted live support, I only received automatic and repetitive responses instead of a real solution. I kindly asked them to explain my...
When I first registered with Betmoon, I received a phone call from one of their representatives who clearly told me I would get a special welcome bonu...
For the past week, I haven’t been able to claim my free spin bonuses on Atlasbet, despite being a regular user and making multiple deposits. When I contacted customer service, they vaguely told me there “might be a system issue at the moment.” That’s it—no real help, no actual solution. They can cl...
I invested money on the Superbet website, trusting the platform’s advertised bonuses and promotions, but I didn’t receive the promised bonus. After making my deposit, I was told that there were wagering requirements, which prevented me from making any withdrawals. Many of the games were unavailable,...