I Signed Up on Betmoon for 50 Free Spins But Only Got Half the Bonus

When I first registered with Betmoon, I received a phone call from one of their representatives who clearly told me I would get a special welcome bonus: ₺150 in cash and 50 Free Spins. I made my deposit based on that offer. However, once the bonus was credited, I only received the ₺150—no Free Spins were added to my account.

Naturally, I contacted live support to ask about the missing Free Spins. Their response was completely dismissive. They told me Free Spins only apply to unlimited first deposits and that I may have misunderstood or the representative may have made a mistake.

Let me be clear—I did not misunderstand anything. I’m certain about what was promised to me. This is misleading and unprofessional. I’m simply requesting what I was told I’d receive. Betmoon, honor your offer and credit the 50 Free Spins immediately. This is no way to treat new users.